Depending on how you use the website, we may collect information that you provide directly and information generated through your interaction with our services.

• Name, mobile number and email address used for account or order communication.
• Delivery and billing information such as address, PIN code and contact details.
• Order, cart, wishlist, coupon, Glitzy Coins and transaction-related records.
• Customer-support messages and information voluntarily submitted in return, exchange or complaint requests, including photographs or videos where applicable.
• Technical and usage information such as browser or device type, operating system, IP address, timestamps, pages viewed and similar information generated by website use.

We use personal information for purposes reasonably necessary to provide, secure and improve our services and for purposes permitted or required by applicable law.

• Create and manage customer accounts and authenticate users.
• Process orders, payments, invoices, shipping and delivery.
• Provide customer support and handle cancellation, return, exchange and refund requests.
• Administer coupons, promotional benefits and Glitzy Coins.
• Prevent fraud, abuse, unauthorised access and suspicious transactions.
• Improve website performance, product discovery and customer experience.
• Send transactional communications and, where permitted, promotional communications.
• Meet accounting, legal, regulatory and dispute-resolution requirements.

Mobile OTP and, where enabled, email authentication may be used to create or access an account. You should keep your registered contact information accurate so that important transactional communications can reach you.

We may retain account-related records for as long as reasonably necessary for providing the account, supporting transactions, preventing abuse, resolving disputes and meeting applicable obligations.

You may browse products and, where enabled, use cart functionality without logging in. Login may be required for checkout and wishlist functionality. When you sign in, cart, wishlist and order activity may be associated with your account so that the requested features can function.

We may process product selections, quantities, delivery details, order status and related activity to complete and support your purchase.

Online payment details may be processed by the selected payment gateway or financial service provider. Where sensitive payment credentials are handled by an authorised provider, Glitzy Jewels does not intentionally store complete card or banking credentials.

We may retain transaction references, payment status, order amount, refund information and related records for reconciliation, customer support, accounting, fraud prevention and legal purposes.

Relevant customer and order information may be shared with logistics partners to deliver shipments and may be used to investigate delivery issues, process returns or exchanges and respond to support requests.

Information included in a return or exchange request, including photographs or videos, may be reviewed for verification, quality checks, fraud prevention and dispute resolution.

Virtual Try-On may require access to your device camera when you choose to use the feature. The browser or device will normally request permission, and you may deny or revoke camera access through the available device or browser controls.

The feature is intended to use camera access only as reasonably necessary to provide the requested visual preview. Glitzy Jewels does not state that a camera feed is permanently stored merely because camera permission is granted. Any information actually processed or retained will be handled according to the feature’s operation, this Privacy Policy and applicable law.

We may use session cookies, persistent cookies and similar technologies to keep the website functioning, maintain sessions, remember cart or preference information, improve performance, understand website usage and support relevant communications where permitted.

Some cookies may be essential for website functionality, while others may support analytics or preferences. Available browser controls can be used to manage or block cookies, although disabling certain cookies may affect website functionality.

We may send OTPs, order confirmations, payment updates, delivery notifications, service messages and customer-support communications through supported channels such as email, SMS, WhatsApp or similar services.

Where promotional communications are permitted, you may opt out through available unsubscribe or preference mechanisms. Transactional communications may still be sent when necessary to complete or support an order.

We may disclose relevant information to service providers where reasonably necessary to operate the website and provide requested services.

• Payment and financial service providers.
• Courier and logistics partners.
• Hosting, cloud and technical service providers.
• OTP, email, SMS and communication providers.
• Customer-support, analytics and fraud-prevention providers.
• Professional advisers, auditors or insurers where reasonably necessary.
• Government, regulatory or law-enforcement authorities where legally required or permitted.

We use reasonable technical and organisational measures intended to protect information against unauthorised access, misuse, alteration, disclosure or destruction. No internet-based system can be guaranteed to be completely secure.

Information may be retained for as long as reasonably necessary for order fulfilment, accounting, customer support, fraud prevention, dispute resolution, security and legal compliance. Different information categories may have different retention periods.

Depending on applicable law and the status of relevant legal provisions, individuals may have rights relating to their personal data, including access to information about processing, correction of inaccurate information, deletion where applicable, withdrawal of consent where processing relies on consent, and grievance redressal.

Requests should be sent to contact@glitzyjewels.in. We may need to verify the requester’s identity and may retain information where retention is required or permitted by law.

The website is intended for people who can lawfully use online shopping services. We do not knowingly seek unnecessary personal information from children in violation of applicable law.

If you believe personal information has been submitted improperly or without appropriate authority, please contact us so the matter can be reviewed.

The website may contain links, payment interfaces, logistics tracking pages or integrations provided by third parties. When you interact directly with a third-party service, that service’s own privacy policy and terms may apply.

Glitzy Jewels is not responsible for privacy practices that are independently controlled by third parties. Customers should review relevant third-party policies before providing information directly to those services.