An order is placed when the customer completes the checkout process and the website records the order request. Customers should carefully review product selection, quantity, delivery address, mobile number, email address and order total before placing the order.

• Provide complete and accurate delivery information.
• Do not place fraudulent, duplicate or unauthorised orders.
• Ensure the selected PIN code and address are serviceable where serviceability is shown.

After an order is placed, Glitzy Jewels may send an acknowledgement or confirmation through available communication channels. Confirmation is subject to stock, payment, address, serviceability and fulfilment checks.

If you identify an address error, contact support immediately. We will try to assist where the order has not progressed too far into processing, but an address change cannot be guaranteed after processing or dispatch has started.

Orders may pass through payment verification, inventory confirmation, packing and dispatch stages before being handed to the selected logistics partner.

• Dispatch timing can vary depending on product availability, order volume, payment confirmation and operational conditions.
• Once handed to the courier, delivery timing is also affected by the courier network and destination serviceability.
• A dispatch or tracking notification may be provided when shipment information becomes available.

Shipping is subject to availability of delivery service to the customer’s PIN code and address. Serviceability may vary by location, courier coverage, product characteristics and operational conditions.

If a destination is found to be non-serviceable after an order is placed, Glitzy Jewels may contact the customer for an alternative arrangement or cancel the affected order with the applicable refund or adjustment.

Delivery estimates displayed on the website or communicated by support are indicative rather than a guaranteed fixed delivery deadline. Actual delivery can vary because of destination, courier capacity, public holidays, weather, transportation conditions and other operational factors.

Customers should use available tracking information for the latest shipment status.

Shipping charges, if applicable, are shown at checkout or otherwise communicated before order confirmation. Promotional free-shipping offers may apply only when their stated conditions are met.

COD charges, if applicable, are separate checkout charges and may vary according to the applicable order or offer.

Where tracking is available, shipment events may be displayed in the customer’s order area or communicated by the logistics provider. Tracking information is dependent on courier updates and may not refresh immediately after every movement.

Customers should contact support if a shipment remains without meaningful tracking movement for an unusually long period or if the tracking information indicates an issue.

Customers should reasonably ensure that someone is available at the delivery address to receive the shipment. The courier may make delivery attempts according to its operational process.

• Provide a reachable mobile number.
• Coordinate with the courier where a delivery attempt is missed.
• Do not share OTPs or sensitive payment credentials with unauthorised persons.

If the outer package appears materially damaged, opened or tampered with at the time of delivery, customers should document the condition as soon as reasonably possible and contact Glitzy Jewels promptly.

For a return or exchange claim, the mandatory complete unboxing video requirement in the Return, Exchange & Refund Policy remains applicable.

If a shipment is delayed, lost or appears misrouted, Glitzy Jewels may coordinate with the logistics provider to investigate the shipment status.

Resolution may depend on the courier investigation, shipment status, payment method and applicable circumstances. Customers should provide the order ID and relevant tracking information when contacting support.

If a shipment cannot be delivered because the address, PIN code or contact information supplied by the customer is incorrect or incomplete, the shipment may be returned to origin. Additional shipping or re-dispatch arrangements may be required where available.

Customers should contact support as soon as they notice an address issue so that corrective action can be considered before dispatch.

Customers may request cancellation before shipment by contacting Glitzy Jewels promptly. Cancellation depends on the order status and cannot be guaranteed once packing, dispatch or courier processing has begun.

If cancellation is accepted, any eligible refund will be processed according to the payment method, promotional terms and applicable order status.

Once an order has been shipped, a normal pre-shipment cancellation may no longer be possible. Customers should contact support if they wish to cancel a shipped order, and Glitzy Jewels will advise whether any available operational option exists.

If the shipment is successfully delivered, any subsequent return or exchange request is governed by the separate Return, Exchange & Refund Policy, including its 48-hour window and other conditions.