The request window is calculated from delivery of the relevant order. Requests submitted after the applicable window may not be accepted unless a different right or resolution is required by applicable law.

Glitzy Jewels currently supports returns and exchanges for the complete order only. Partial return or partial exchange of selected items from an order is not currently available.

Customers requesting an eligible return or exchange should keep the complete order package, products, tags, packaging and applicable complimentary items together until the request has been reviewed.

Subject to verification, an eligible request may include situations such as a wrong product being delivered, a missing item, or a product arriving damaged or materially defective.

• Report the issue promptly within the 48-hour window.
• Provide the order ID and clear evidence of the issue.
• Do not use, alter, repair, wash, resize or otherwise modify the product before the claim is reviewed.

• The request must be raised within the applicable 2-calendar-day / 48-hour window.
• The complete order must be available for return or exchange where requested.
• Products should be unused and in the condition required for inspection, with original packaging, tags and accessories where applicable.
• Any complimentary item, free gift or promotional item supplied with the order should also be retained and returned when requested.
• The request must be supported by the required unboxing video and other evidence reasonably requested by Glitzy Jewels.

The video should be recorded during the original opening of the package and should clearly establish what was received and the condition in which it was received.

1. Start the recording before opening the package and show the sealed outer packaging.
2. Clearly show the shipping label and relevant package identification.
3. Open the package continuously so the contents and packing process are visible.
4. Show every item received, including packaging, tags and complimentary items where applicable.
5. Clearly capture any visible damage, missing item or wrong-product issue.

1. Navigate to the Order Details section in your account and fill out the return/exchange form within 48 hours of delivery.
2. Provide the reason for the request and the complete unboxing video.
3. Provide additional photographs or information if requested.
4. Keep the product and complete package safely packed until you receive further instructions.

Every request is subject to review. Glitzy Jewels may verify the order record, unboxing evidence, photographs, delivery information and other relevant details before approving or declining a return or exchange.

Approval of a request does not mean the refund or exchange is final until the returned package and product, where applicable, pass the required inspection.

Where available, Glitzy Jewels may arrange reverse pickup through a logistics partner. Pickup availability depends on location, courier serviceability and operational conditions.

Customers should securely repack the complete order using the original packaging where reasonably possible. If reverse pickup is unavailable, the customer may be instructed to self-ship the package to a designated return address and follow the support instructions.

Returned packages may be inspected after receipt. The inspection may consider product identity, quantity, condition, signs of use or alteration, packaging, tags, accessories and consistency with the approved return or exchange request.

If the returned product does not match the approved request or fails applicable eligibility conditions, the requested refund or exchange may be declined or adjusted, subject to applicable law.

For an approved return, the refund amount and method depend on the order’s payment method and the final approved resolution. Online-payment refunds may be processed through the applicable payment or transaction mechanism; COD orders may require an alternative refund/store-credit process as communicated by Glitzy Jewels.

Bank, gateway and other third-party processing times can affect when a refund becomes visible. Shipping, COD charges, discounts, coupon benefits and Glitzy Coins may be adjusted according to the transaction terms and applicable law.

Where an exchange is approved and the requested replacement is available, Glitzy Jewels may arrange replacement according to operational availability. Replacement products may be subject to stock and serviceability.

If the requested replacement is unavailable, Glitzy Jewels may communicate another available resolution, including an applicable refund or store-credit arrangement, subject to the transaction terms and applicable law.

If an order used a coupon, promotional benefit, COD charge, shipping benefit or Glitzy Coins, the approved return/refund calculation may require those components to be adjusted or reversed.

Glitzy Coins: 10 Coins = ₹1. Coins used on an eligible transaction may be restored, adjusted or reissued according to the approved resolution and applicable Coins terms. They are promotional/store-credit units and are not a cash deposit.

• Requests raised after the applicable 48-hour window, unless a legally required exception applies.
• Partial return or partial exchange requests under the current complete-order-only model.
• Products showing use, wear, damage caused after delivery, alteration, repair, resizing or improper handling.
• Missing packaging, tags, accessories or complimentary items where they are required for the approved return.
• Claims unsupported by the mandatory unboxing video where that evidence is required to verify the issue.
• Items that do not match the product or order details for which the request was approved.

Glitzy Jewels may investigate repeated or suspicious return/exchange requests, manipulated videos, altered products, false damage claims, coupon abuse, duplicate-benefit attempts or other misuse.

Where permitted by law, a claim may be declined and appropriate account or promotional restrictions may be applied. This section does not limit any consumer right that cannot lawfully be excluded.